You can not file an amended return using the software. Form 1040X must be filled out and mailed.

You can access a copy of form 1040X along with instructions by visiting here.

Yes you can! You can work on your return whenever and for however long you wish. You can start it today with the paperwork you already have and finish it later.

Make sure that you remember your username and password, and you can come back to your online tax return anytime by visiting http://www.myfreetaxes.com and clicking the link under the green "Start Filing Now" button that says "Click here to return to filing."

Windows 98, ME, NT, 2000, XP or Vista

• Microsoft Internet Explorer 5.5 or higher
• Firefox
• Netscape 6.x or higher
• Mozilla 1.x or higher

Mac OS 8-9, or Mac OS X

• Firefox
• Safari 3.0 or lower
• Camino
• Netscape 6.x or higher
• Mozilla 1.x or higher

We also recommend the following screen settings:

• 800 x 600 screen resolution (1024 x 768 recommended)
• 256 colours minimum (16-bit or higher recommended)
• 128-bit encryption
• Cookies and JavaScript must be enabled

If your return has already been filed and accepted by the IRS, but you put the wrong bank account information in, you need to call the IRS to fix the issue.

Call the IRS at 1-866-704-7388

Yes. If you are married and have selected to file a joint return, the $57,000 requirement applies to the combined AGI of you and your spouse.

1. If you are logged out of your account, you will need to log back in
2. Click the Welcome tab at the top of the window to get to the Main Menu screen.
3. On the Main Menu screen, in the My Account section, click Download/print my 2009 return.
4. The View Tax Return pop up will appear warning you about the security issues with saving your return to a shared folder on your computer. Click the Continue button.
5. In the file download window, click Open to view your return.
6. An Adobe Reader window will appear. Click the Printer Icon menu in the upper left corner (see example below).

You can not file an extension using our software.

To file an an extension, use form 4868. You can download and print a copy here.

You must have Adobe Reader installed to view this document. You can download Adobe Reader here.

No. Unfortunately, our software does not support prior year tax returns.

Yes, you can split a refund among up to 3 different accounts.

Please wait 72 hours after you e-file. If you filed on paper, please allow 3 to 4 weeks before checking on the status of your refund.

You will receive at least one email.

Yes. The software has the capability to file a return with any state that requires one. In addition, the software will allow you to file with up to three states.

If you are eligible for a free tax return, be certain to use www.myfreetaxes.com.

You can not file your return with this product if you have foreign income.

You need to use form 1040 NR, which you can access here.

You must have Adobe Reader installed to view this document. You can download Adobe Reader here.

Using the Beehive or MyFreeTaxes.com, both projects of One Economy, there is NO fee for federal or state preparation as long as your AGI is under $57,000.

Yes.

Multiple state returns are still free if the tax filer has an AGI of $57,000 or less.

You can use the same user ID (email) and password. If you do not remember your password, you may reset it.

If you would prefer, you can create a new user ID instead, but will need to provide a different email address then you used last year.

If something went wrong and you ended up paying a fee to file with our software, even though you qualified to file for free with an AGI that is less than $57,000, then please contact us here immediately with your username and a description of your problem.

Click here to view the refund schedule.

You must have Adobe Reader installed to view this document. You can download Adobe Reader here.

You find a list of common error reject codes by visiting the IRS online here.

1) Look-up your PIN online by visiting here.

2) Call the IRS at 1-866-704-7388

1. On the home screen, click the blue link labeled Unable to access your account found under the password field.
2. On the Forgot Account Information page select My password and click Next.
3. Enter your username and click Find My Account.
4. Answer the security question or enter the Social Security Number and click Submit.
5. You will receive notification that an e-mail has been sent to you. Check your e-mail for a message from H&R Block. (Note: If the you no longer have access to the e-mail address mentioned on this screen, click the link at the end of the link If you don't have access to this e-mail, click here.)
6. Click the link found in the e-mail.
7. On the New Password screen, enter your Username and your New Password on the screen reached by clicking the link. Click Next.
8. Click Next on the confirmation screen to log into your account.

1. Log back in to your account

2. On the Main Menu, underneath “Check The Status” you will want to click next to the return(s) that have been rejected (either Federal, State, or both).

3. If you have an error code you will need to go back to that spot in the return and fix the error.

4. Once you fix the error re-submit your return.

5. If you are unable to fix the error, please contact our help line at 1-866-765-9118 x3 or email our support desk at info@myfreetaxes.com

Congratulations! If you receive email confirmation that your Federal and State (where applicable) taxes were accepted, then you are done. If you selected a Direct Deposit, please allow up to 8 days for your refund to show up in your bank account. If you requested a check in the mail, please allow up to 5 weeks for it to arrive.

To check on the status of your refund visit the IRS online and use the “Where’s My Refund” tool. 

You can call 1-866-HRBLOCK, ext. 2.

Assistance is available from 9:00 AM to 10:00PM local time.

You can expect to receive up to 5 e-mails from ‘H&R Block’ (onlinetaxes@hrblock.com). These e-mails will always have H&R block in the subject line of the e-mail. Please make sure that the emails don't go to your SPAM or JUNK folder.

The five e-mails that you should receive will be as follows:

• Account registered
• Federal acknowledged
• State acknowledged (where applicable)
• Federal accepted/rejected
• State accepted/rejected (where applicable)

If your AGI is above $57,000, then the fees are as follows:

Federal Return: $19.95

State Return: $29.95

This year’s income limit is $57,000. It is based on reaching 70% of the US population through AGI.

If you have a question that isn't answered in this FAQ, please contact us here. We're here to help!

IRS regulations (7216) prevent us from getting or sharing individual level data that is collected in a tax preparation session.

Both www.MyFreeTaxes.com and MyFreeTaxes.thebeehive.org urls point to the same place. We suggest using MyFreeTaxes.com/yourURL for marketing the project to the public. The actual site is housed within the Beehive, our self-help website.

You may use either one.

According to the IRS, links with the SIDN loaded should be used only where a tax coach is present.

If you would like to advertise the service to the public through newsletters, flyers, radio, or other channels, a "public" link where no SIDN is included should be used instead.

• Registered Users
• Number of Completed Returns (E-File Returns)
• Accepted Federal E-File Returns
• Percent E-Filed Returns
• Total E-File Refunds (US and State)
• Dollar Amount of Federal Refunds
• Dollar Amount of State Refunds
• Average Federal and State Refunds
• Direct Deposit Returns
• Amount of Total EITC Claimed
• Number of returns with Federal EITC Claimed
• Percent of Clients Claiming EITC
• Number of Child Tax Credit Returns
• Dollar Amount of Federal CTC Claimed
• Number of returns with Married Filing Jointly Status
• Number of returns with Single Households Status
• Number of returns with Head of Households Status
• Number of returns with Married Filing Separately Status
• Number of returns with Qualifying Widow(er) Status
• Number of returns with Returns Filed with an ITIN
• Schedule C Returns
• Rejected Federal E-Filed Returns
• Percent of Federal E-Filed Rejects

Unfortunately, no.  A URL should be used for either self-prepared returns or volunteer-facilitated returns but not both.

No. One Economy does not get individual acknowledgements.

If the return is rejected, the client will receive an email alerting them to the rejection from H&R Block with the expectation that they will fix the issue. Approximately two weeks to a month later, the site manager will also receive notification from One Economy by email. At this point, the site manager follows up with the client to confirm that the rejection has been handled and works to fix any errors.

The organization only hears about rejections, by email. They will receive them from One Economy approximately every two weeks. The reject notices are sent only to sites preparing facilitated returns.

The software keeps a PDF version of the return until 12/31. We recommend printing a copy for the client and (if appropriate) emailing them a copy of the return upon completion.

Yes, close the web browser, then re-open through your organization’s link. This should correct the problem.

Click here to view the refund schedule.

You must have Adobe Reader installed to view this document. You can download Adobe Reader here.

You can access all of our files for partners here.

Click here to stream the recording.

Click here to download the recording.

When One Economy sends usernames of rejected tax returns to partners, they are accompanied with rejection codes and descriptions.